Terms and Conditions

Terms & Conditions

This website ("www.freshqueenhk.com")operated by Fresh Queen 鮮后 (hereinafter "FreshQueen", “the company”, “us”, “we” or “our”) isoffered to you conditioned on your acceptance without modification of theterms, conditions, and notices contained herein. Please read these terms andconditions carefully before using the site. By using the site or any part ofit, you agree that you have read these terms and conditions and that you acceptand agree to be bound by them. The revised terms will take effect when they areposted.

General

Fresh Queen shallendeavor to make sure that details, prices and stocks availability of productson this website are up-to-date and reserves the right to change the prices,payment terms, shipping and return & exchange service without prior notice.All orders are subject to company's acceptance at its sole discretion and stockavailability. If any of the products or services in your order we are unable tofulfill, Fresh Queen reserves the right to refuse your order or to offeralternative substitute products to the customer of similar value and styleinstead and we will inform you by phone or email before your requested shippingdate. Final invoice will be given upon shipping.

Personal Information

You are required toprovide us with your personal information through this website or othersituation before order any our products. During you fill out the form, youagree that you must provide current, true, accurate and complete informationabout yourself. If you provide any information that is outdated, untrue,inaccurate or incomplete, Fresh Queen has the right to refuse your current orfuture use of its product ordering services. Fresh Queen has the absolutediscretion to refuse registration of a potential customer and to terminate theregistration of any customer for any reason whatsoever. If you would like toaccess and/or change your personal data what you have given us, please kindlycontact us.

Order Confirmation

Once you place yourorder, Fresh Queen will confirm your delivery order (recipient,kinds of product, quantity, shipping address) by email or other means.Fresh Queen will not be responsible for any delayed orundelivered emails due to the submission of incorrect email addresses bycustomers, or due to issues that are out of Fresh Queen's control such asproblems caused by Internet, email service providers, etc

Title

Fresh Queen shall retaintitle in the products until full payment has been received. All risks in theproducts shall pass to the customer upon delivery. Fresh Queen aims to deliverthe goods when there is somebody in. Fresh Queen cannot accept responsibilityfor goods left unattended at the customer's request.

Force Majeure

Fresh Queen shall not beliable for any delay or failure in its performance caused by or resulting fromacts of God, fire, flood, accident, embargoes, revolution, riot, war,government intervention, strikes, labour difficulties, equipment failures,customs policy or any other causes beyond the control of company.

Third Parties Websites

www.freshqueenhk.com maycontain materials produced by third parties or links to other websites. FreshQueen accept no responsibility or liability in respect of any such third partymaterials or for the operation or content of other websites (whether or notlinked to www.freshqueenhk.com) which are not under Fresh Queen's directcontrol. Fresh Queen reserves the right to require the removal of any link fromanother website to www.freshqueenhk.com which is installed without obtainingthe prior written consent of Fresh Queen.

Confidentiality

Fresh Queen does notwarrant (and accepts no responsibility for) confidentiality of any informationor data whether personal or otherwise transmitted through www.freshqueenhk.com.Fresh Queen's current practice is to take reasonable steps to maintainconfidentiality.

Online payment

The online paymentgateway of this website is supported by a third party payment service provider.Before providing payment information to the online payment service provider,you should read all the related terms and conditions carefully. By placing anorder with Fresh Queen, you agree and accept to be bound by its terms andconditions. Fresh Queen is not involved in the manner as to how the informationwill be kept and processed by the service provider.
Fresh Queen cannot accept responsibility for any losses incurred in the paymentprocess through third party online payment gateway.
For any enquiries related to credit card payment details, please contact thecard issuing bank.

Fresh Queen may revise these terms and conditions at any time without priornotice. If any dispute arises, Fresh Queen's determination shall be final.